It may happen that a user is able to read his/her emails through Lotus Notes Webmail, but then unable to reply them, or forward them to another party.

The first thing to try in this case is to tell the user to turn off pop up blocker in Internet Explorer. Pop up blocker prevents Lotus notes Webmail from working correctly.

Go to Tools –> Pop up blocker –> Turn off pop up blocker.

Then, if possible, the user should try to change pop up blocker settings so as to turn off pop up blocker for the webmail site for good.

While the user is checking his/her mails, go to Tools –> Pop up blocker –> Pop up blocker settings.

Under “Address of web site to allow, type the URL of the webmail site, the “Add” and “OK”.

Done !