Symptoms: Users complain that some e-mails in Japanese are just unreadable, made of characters that are even not letters.
Cause: this may have to do with
1- the OS not supporting east-Asians languages.
2- the default fonts not being set-up properly in the Lotus Notes mail client.
Solution:
1- Set up support for East Asian languages in the OS.
See here for details.
2- Open Lotus Notes, go to File –> Preferences –> User Preferences. In the “Basic” tab, click “Default fonts”.
Set default Serif font –> MS PMincho
default Sans Serif font –> MS PGothic
default Monospace font –> MS PGothic
default multilingual font –> Arial
Restart Lotus Notes.
Systems: Lotus Notes 6.5, Lotus Notes 5, Windows 2000, Windows XP.
